FREQUENTLY ASKED QUESTIONS

Tickets are available online and in the museum at the cashier desk.

You can easily rebook your ticket.

Do you have an event ticket? You will receive a refund of the purchase amount if you cancel the ticket prematurely. For a multi-day event, you can also rebook the ticket for another day. We do not refund tickets that have not been used afterwards.

Most of the time, waits at the cashier desk are very reasonable, although there are the odd exceptional times. At weekends, during events and in holiday periods for instance, things can get a little busier than normal on occasion. But we always make sure queues are processed as swiftly as possible!

The Marines Museum is open to the public from Tuesday through Sunday, from 10:00 to 17:00. During the official school holidays of the Central Region, we are also open on Mondays (from 10:00 to 17:00).

Motorists will find paid parking spaces at the Wijnhaven. However, the number of parking spaces available is limited.

The nearest car parks are:

• Parking garage Markthal
• Parking garage Kipstraat

If these are full, try:

• Parking garage Beursplein
• Parking garage Willemswerf
• Parking garage Grote Markt

Yes, the Marines Museum is suitable for children. We have oodles of fun things to do and experience. We have even been awarded the ‘Kidsproof’ quality label by Museumkids! So much so you can even throw your birthday party at the Museum. Even though the museum focuses on things military, it is perfectly suited for people of all ages as you will not see any shocking images anywhere. For ‘Marines on a Mission’ and the ‘Fire!’ shooting game, the recommended age is: 8+.

Only smaller bags (max. dimensions 25x25x25cm) are allowed to be taken into the museum. Other bags can be safely left at the cloakroom, which also has free lockers.

To keep the museum clean and tidy and to protect our exhibits, food and drink are not allowed inside the museum. However, our workshop space De Kajuit (The Cabin) is available for you to enjoy your home-brought food. This is where you can tuck into your home-brought cake or other goodies as part of a children’s party for instance, as long as you leave The Cabin clean and tidy when you leave. Coffee and tea are available in the museum hall.

No, dogs are not allowed inside in the museum (nor any other pets). An exception is made for assistance and guide dogs.

The Marines Museum is easily accessible to and offers facilities for the disabled. All floors are served by a lift. In addition, we have a disabled toilet and a wheelchair that is available to be used. Right in front of the Museum entrance, we have a disabled parking area. Wheel chair user companions get free admission to the museum. The museum also has a dedicated diaper changing space for babies.

You are most welcome in the Mariniersmuseum for a business event, group visit or guided tour. We like to think along with you. Email us for more information.

Schools are very welcome with us! The Marine Museum has an extensive educational program for primary and secondary school students. Customized programs (in Dutch) are also possible.

If your group is unexpectedly delayed, we would obviously like to know. In that case, please call the museum at: +31 (0)10 – 412 96 00. This will enable us to notify the tour guide for instance.

Do you want to know more about our collection? Take a look at our digital collection database (in Dutch).

Would you like to donate an object to the museum? Unfortunately, due to staff shortages, we are currently unable to accept donations.

You are very welcome to take pictures inside the museum, although visitors are not permitted to take pictures or shoot videos involving the use of tripods. Similarly, lamps and flash light equipment are not permitted inside the museum’s dark rooms. The museum has various nice spots to take pictures. For starters, there is our fun Photo Booth on the first floor, where you can have our picture taken kitted out like a real marine. And the hall has a real jeep, which you can climb into for a few nice shots, with a fun neon text in the background.

Unfortunately, the museum does not have wi-fi.

Do you have an affinity with the Marine Corps and with our museum? And would you like to guide visitors? Then you are who we are looking for! Read more about how to become a volunteer.